Having technical troubles, or got specific questions?

Get an instant answer by using our FAQs on this page. If you don't find your question on here, then just hit us a message using the contact form below.

Leave me your name, number, email address and message and hit send.

We pride ourselves on our stellar support and will get back to you asap.

Fill out my online form.
There are tons of Wufoo features to help make your forms awesome.


I have forgotten my password +

Don't Worry ... we all forget things!

You can get a new temporary password sent to you HERE

Fill in your username/ email address, and we'll send you a temporary password straight away.

NOTE: make sure you check your inbox and your spam folders!


I haven't received my login details +

Sorry to hear you are not able to access your login area.

The logins are automatically generated upon payment, so if you have a payment receipt then you will also have a login... we just need to find it!

The chances are your email filters have stashed it away in the spam folder! I don't know why as it is far from rubbish 😉

Anyway. Check your inbox and spam folder. If you still cannot find it, then please complete the support form and we'll reset it manually for you.

I want to leave a review +

We love to hear your feedback. Please do leave us a review so other learners know how awesome your journey has been.



  1. Click Reviews on the left side of the Page's timeline.
  2. Click the grey stars to choose a 5 star rating. It will offer you an option to write a few sentences about your journey (which is optional, but we'd love it if you let us know why you liked your journey so much)
  3. Click to select your audience.
  4. Click Done


  1. Just type "Parallel Coaching" into Google
  2. You'll find our business comes up (on the right on desktop), with map location and a couple of images.
  3. Look for the grey button that says "write a review"
  4. Login to your Google email Leave us an awesome review 🙂
I want to refer a friend +


Just drop us a message using the form, and include the details of your friend. We'll contact them directly.

If they join us, you will get a special gift >> I promise you'll like it!

How do I access the flashcards +

The flashcards are able to be downloaded straight from the Thank you page after succesfull payment.

If you missed the page, or misplaced your copy, then you can request the PDF to be sent over email. Just send us a message and we'll send them over ASAP

I'm not sure if my payment was successful? +

Thank you deciding to join the Parallel Coaching team.

All online payments will send an automatic payment receipt to the email address you provided. Check your inbox and your spam folders. If you have the receipt, then you have definitely paid.

If you have paid twice, we can arrange a refund - just send a message using this form.

If you have no receipt, but think you paid, we can double check that your email hasn't got lost in the ether so send us a message using the contact form, and make your email address REALLY clear... we usually find people have a typo on their email address and all the access logins and receipts are going to a non-existent email somewhere. Don't worry its easily fixed, just let us know by sending us a message.


Open 8am-8pm Monday- Friday.

If we are busy or out of hours, please leave a message and we will get back to you ASAP

STUDENT SUPPORT: 07513 735 700

Stay Connected!

Dedicated To More